The cost of chatbot development — Jasoren (2022)

The chatbot benefits are obvious, and the current trends show that building a chatbot is now a must-have.

It is what a business should do to stay ahead of the game.

Of course, if you decide to invest in a chatbot, you should assign this task to professionals to ensure the most satisfactory result.

There are lots of chatbot development companies and agencies that can help you with chatbot development. They can provide the full range of related services – from consulting to actual chatbot deployment.

So, let’s see what options you have in the chatbot development industry and what your approximate investment could be in each case.

Depending on the tasks you want your chatbot to perform, you can select one of the many chatbot creation options which are available on the market.

1. DIY Chatbots: starts at about €30 per month

There are lots of tools to develop a chatbot on your own. It will be a simple rule-based chatbot capable of performing the basic tasks – help customers with navigation between the available options and recognize several phrases to return pre-programmed answers.

To create such a chatbot, you need absolutely no coding skills, as the flow is very intuitive. Choose Chatfuel or Manychat to create simple chatbots for Facebook Messenger.

You can put together simple chatbots free of charge and launch them on the Messenger platform in about one hour.

You just need to carefully design the navigation within the chatbot and prepare the visual content, if using.

Such simple no-coding chatbots can be enhanced by integrating them with other services.

The software development market has tools for that purpose, as well – try, for example, Zapier, to integrate your chatbot with various Google services, such as Google Calendar or Google Forms, and so on.

Zapier supports data exchange between your chatbot and the integrated service adding new features to the chatbot.

The cost of chatbot development — Jasoren (1)

Image credit: https://zapier.com/

Finally, you can customize the backend of a standard chatbot to improve the way it handles and processes messages received via the chatbot.

This will be required when you need your chatbot to receive messages via different channels – Skype, email, instant messaging service, etc.

(Video) #SHRMTech18 - Chatbots, VR and AR go to Work!

You would need certain coding, however, it is going to be minimal, and you will have a reliably performing chatbot within a couple of weeks.

Thus, as you can see, you can build your chatbot in-house with minimum investment.

In some cases, the platform you use to create your chatbot may charge a subscription fee for supporting the chatbot, otherwise, your expenses are close to zero.

If you choose Chatfuel to create chatbots, you may build quite a reliable solution with no additional expenses, as Chatfuel has a free plan.

At the same time, if you need enhanced functionality, such as a larger number of reachable users, there is the Chatfuel PRO subscription plan starting at €30 per month.

Manychat, in its turn, while having a free plan, also offers a PRO version with a monthly fee which depends on the number of your active subscribers.

The PRO version has a larger toolkit and supports unlimited options – for example, in a free version you can have only 10 tags and 3 custom fields, while the PRO version has no such restrictions.

The cost of chatbot development — Jasoren (2)

Zapier has three pricing plans – free, For Work and For Teams. The For Work subscription fees start at €20 per month and For Teams – at €250 per month.

The For Work plan gives a wider functionality, priority support, access to more than 750 applications.

If you select the For Teams plan, you will get all Zapier’s premium features which are not available in the lower plans.

However, for more advanced bots, we recommend engaging professional chatbot developers who can create a custom bot fully matching your business requirements.

Depending on the complexity of the required chatbot functionality and the inherent machine learning capabilities, implementing a chatbot can take different time and require different investments.

Let’s look at the types of chatbots you can use in your business and try to estimate their production cost.

2. Chatbots integrated with existing systems and databases: €10,000-€30,000

In addition to integrating chatbots with public services, such as those provided by Google, you can also have them exchanging data with the company’s own resources.

Building such chatbots requires more complex backend programming, so this is the task for experienced chatbot developers.

An integrated chatbot can access the store inventory to filter the results based on the specified criteria. Or, it can redirect the user to a custom form for the user to fill in the details which will be stored then in a database.

If you are into fitness, you can track your activities with GymBot – a Facebook-based chatbot storing your fitness statistics.

In addition to simple options, like showing the ready-made challenges and the list of trackable exercises, the chatbot stores your training statistics in the database and displays your personal record upon request.

The cost of chatbot development — Jasoren (3)

(Video) MKT2205_J19031603

GymBot

Jasoren’s experience of building customized bots also includes a chatbot with a similar structure. How we control the quality standards is explained in this article from our Playbook.

The customer was a large energy company, and, in fact, the delivered solution included not one chatbot but two.

One of the chatbots is serving the customers moving to a new place and requesting a new subscription. The customer’s answers to the chatbots questions are automatically entered into the subscription form.

The other chatbot provides answers to general questions, gives information on the existing tariff plans and processes customers meter readings.

Both chatbots are built using natural language processing algorithms and can recognize phrases in the customer’s inquiries.

At the same time, the customer can always request to be transferred to a human operator within the same chat.

The chatbot is based on the Facebook Messenger and was created using the Ruby on Rails platform. Besides integration, the functionality includes complex navigation across various options.

Altogether, the chatbot scenario includes about 40 different steps, took 400 man-hours and was delivered within one month.

The total bot design cost amounted to € 22,000.

Read also:Skills and Technologies Driving Chatbot Innovation

3. Chatbots with third-party integrations: €30,000-€50,000

In the context of chatbot integration services, the available options are quite numerous:

Recently, Facebook announced integration with PayPal allowing peer-to-peer payments directly via the Facebook Messenger.

This can be considered a true quantum leap, as it lays the foundation for PayPal integration in ecommerce chatbots.

The cost of chatbot development — Jasoren (4)

A chatbot that involves integration with third-party software uses APIs of that software.

Integrating an API requires more advanced backend programming skills.

So, if your chatbot design includes such integrations, make sure you engage a professional chatbot development team to do it.

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Jasoren portfolio contains a peer-to-peer payment chatbot for Facebook Messenger developed for Mastercard, a leader in global payments.

The solution integrates with Masterpass, Mastercard’s digital wallet, and supports the following functions:

  • Card registration with MasterPass digital wallet
  • Transfer of money from one card to another
  • Saving the template of the recipient’s card
  • Transaction history
  • Transaction status notifications
  • Built-in chat with technical support

The team applied Java, RabbitMQ, 3-D Secure, and Docker technologies in building this custom chatbot.

The chatbot development took about 6 months and required approximately 1000 man-hours. The total chatbot development cost was in the range of €50,000- €55,000.

4. AI-based chatbots: €30,000-€70,000

These chatbots are created with the help of machine learning and natural language processing technologies, thus require advanced programming.

These technologies allow a chatbot to recognize many phrases and hold real conversations with users.

The common use case for such chatbots is customer service and support.

Chatbots of this type can be integrated with various customer service tools, such as Intercom (a customer messaging platform), Zendesk or Help Scout (customer service platforms).

The development of such chatbots usually involves analysis of the chatbot semantics and programming of responses to a number of frequently asked questions.

Depending on the user’s question, the chatbot will either offer some pre-defined options or redirect the user to the corresponding info page or help topic.

In some cases, the chatbot proposes to transfer the chat to a human operator.

Your.MD, an AI-based service that provides basic health information aimed to assist people trying to self-diagnose their symptoms, has a Facebook Messenger chatbot, which gathers your information guiding you through multiple-choice questions.

At the same time, the chatbot can respond to plain-text questions.

Whenever Your.MD chatbot suggests a diagnosis, it also supplies a link to Your.MD website containing the complete information on the topic.

Read more:What Technology Is Required to Create a Chatbot for Patient Care?

The cost of chatbot development — Jasoren (5)

The cost of chatbot development — Jasoren (6)

One of Jasoren’s customers is a hotel chain for which we built an AI chatbot answering the client’s inquiries.

The chatbot processes an inquiry and, if it can recognize the text, responds to the client.

Otherwise, it forwards the request to a human operator who answers it and adds the unfamiliar inquiry to the chatbot knowledge base to “train” it.

This seemingly simple scenario was the result of advance programming by a team of developers who made the chatbot, put together the initial knowledge base and created the admin panel for the operator to monitor the chatbot and add new phrases to enhance its knowledge.

The delivered solution included the initial knowledge base with the possibility for the customer to expand it further.

The structure of the chatbot included integration not only with the customer’s systems but also with third-party services.

(Video) AUGMENTED REALITY IN EDUCATION

The final product contained a Python algorithm intended to search for keywords in the incoming emails and match them with the documents in the MySQL database. The AI components were built using the IBM Watson and DialogFlow (former Api.ai) platforms.

We also used natural language processing tools, such as Natural Language Toolkit (NLTK), a platform for creating language processing solutions using Python and scikit-learn, a data analysis tool for building machine learning algorithms in Python.

The chatbot was delivered in two months taking more than 600 hours to develop and amounting to about € 32,000 in cost.

5. AI-based chatbots with deep learning: €30,000 and more

This is the most complicated type of chatbots. It resembles the one we discussed before, however, in this case, the chatbot development team also does the chatbot training task. Such chatbots are usually developed for enterprise software solutions and require a lot of heavy programming.

An AI chatbot can use both ready-made machine learning algorithms and libraries and custom ones created especially for a particular solution.

The best-known learning chatbot is, of course, Mitsuku – a chatbot with which you can hold lengthy conversations about any topic you choose.

Mitsuku learns directly from the conversation and soon remembers your personal details, such as your name and age. It can also guess your mood from your language, and adjust the replies accordingly. You can chat with Mitsuku both via its website and in the Facebook Messenger.

The cost of chatbot development — Jasoren (7)

Another well-known learning chatbot is Erica of the Bank of America. Implementing a chatbot has taken online banking to an entirely new level.

Erica is your personal banking assistant. She has access to your account data and can analyze the trends and events and, on the basis of such analysis, give advice and provide assistance.

Erica continually learns from the customers’ requests and can supply proactive recommendations based on the customer’s activity.

Read more:Plum, Chip, Trim, Cleo: How Do These Money-Saving Chatbots Work Behind the Scenes?

The cost of chatbot development — Jasoren (8)

Like we said, developing an AI learning chatbot is a very complicated task, and each case is unique.

The most time- and labor-consuming part is “training” the chatbot, that is, programming the knowledge base which the chatbot will use in its conversations with users.

Thus, for chatbot development cost and delivery estimations, please contact us directly to discuss the chatbot design, functionality, scope of features, and estimated cost.

The process of creation of an advanced learning chatbot depends on the type of the customer’s business, the target audience, the tasks which the chatbot is expected to perform, so each customer is offered a tailor-made solution matching their specific requirements.

If you are planning to implement a chatbot as another channel for reaching out to your customers, you can rely on the chatbot creation experience of Jasoren professionals.

We offer the full chatbot development cycle, from consultations on the best practices of chatbot implementation and design to the actual chatbot building and deployment.

Read more about chatbots:

  • How Chatbots Can Drastically Improve the Customer Service
  • Chatbots in Questions and Answers, or Why You Should Get a Chatbot before Your Competitor Does

FAQs

How much does it cost to develop a chatbot? ›

Chatbots are growing in usage and popularity by the day. In fact, some 87% of consumers report positive experiences with the bot. Considering all the factors, custom development of your chatbot can approximately cost anywhere between $20,000 to $80,000.

How much does it cost to develop a chatbot UK? ›

So, the prices for a custom AI chatbot range from £30,000 to £300,000. For an off-the-shelf AI chatbot, the costs are lower. Chatbot builders allow you to make your own chatbot using existing code and an existing AI. A good chatbot for a small e-commerce store will typically cost £10,000.

Is chatbot API free? ›

This API is freely available and easy to use. It enables developers to make tools to send and receive messages over Facebook Messenger. With this API's help, you can even make chatbots that can automatically communicate with people on messenger.

Is chatbot cost effective? ›

AI-powered voicebot is cost-effective as it employs technology, particularly automation, to bring down operations costs. And by providing delightful experiences, voice chatbots ensure you are getting new business and retaining older customers, adding to your revenues.

How long does it take to develop a chatbot? ›

Implementing a chatbot takes 4 to 12 weeks, depending on the bot's scope, the time required to build your knowledge base and its technical complexity.

How much do bot developers make? ›

The average bot developer salary in the USA is $121,875 per year or $62.50 per hour. Entry level positions start at $98,800 per year while most experienced workers make up to $157,365 per year.

How much does it cost to hire a bot developer? ›

– The Exact Chatbot Development Cost

Seeing the work that goes into developing a chatbot, the approximate chatbot cost that comes for development of your bot is in the range of $25,000 to $30,000. The cost range includes the design, development, and integration part of the whole chatbot development framework.

How much do chatbot designers make? ›

How much does a Chatbot Conversation Designer make? As of Sep 23, 2022, the average annual pay for a Chatbot Conversation Designer in the United States is $93,468 a year. Just in case you need a simple salary calculator, that works out to be approximately $44.94 an hour.

How much does a Facebook bot cost? ›

Messenger Bot FAQs

The pricing for Messenger Bot starts at $4.99 per month. Messenger Bot has a single plan: Messenger Bot Premium at $4.99 per month.

Do chatbots make money? ›

These days, you may have heard that many people earn money with chatbots. You may ask, can you earn 100 dollars a day online? Answer: Definitely, Yes! Chatbots play an important role in the business sector such as enhancing the user experience, increasing traffic, and 10x the overall ROI.

Is Google chatbot free? ›

For most chatbots, you don't have to pay anything, you can just use Dialogflow ES for free. Only when your chatbot is really advanced or when you handle a large amount of messages, you need to pay anything.

How chatbots reduce costs? ›

One way in which chatbots can help reduce business costs is by collecting this important data free of charge. Chatbots are very efficient in gathering data that can boost your lead generation and retention efforts and provide input for your sales and marketing campaigns.

How much money do chatbots save? ›

A new study released by UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. Bots have the ability to improve the efficacy and productivity of workers in businesses by providing quick answers and solutions to customers with simple queries.

Which technology is best for chatbot? ›

14 Most Powerful Chatbot Development Platforms To Build A Chatbot For Your Business
  • WotNot. ...
  • Intercom. ...
  • Drift Chatbot. ...
  • Landbot.io. ...
  • LivePerson. ...
  • Bold360. ...
  • Octane AI. ...
  • Flow XO.

Is it difficult to build a chatbot? ›

Because building a chatbot with code is immensely difficult for people with no development background and limited exposure to coding languages, it's good to research sample chatbot code from expert developers as a jumping-off point for those determined to learn how to build their own bot without help.

How much does it cost to build an AI? ›

In comparison, custom AI solutions cost anywhere from $6000 to over $300,000. This price tag includes development and rollout.
...
*AI services are only available to current clients.*
AI TypeCost
Custom AI solution$6000 to $300,000 / solution
Third-party AI software$0 to $40,000 / year

What is the best chatbot builder? ›

What is a chatbot builder?
Chatbot builderRatingBest for
Tidio4.7/5 ⭐️ (951 reviews)Small to medium businesses
HubSpot4.4/5 ⭐️ (899 reviews)Businesses who use other HubSpot services
Chatfuel4.6/5 ⭐️ (31 reviews)Social media chatbots
Pandorabots5/5 ⭐️ (1 review)AI chatbots
6 more rows
2 Sept 2022

What programming language is used for bot? ›

While making chatbots, Python makes use of a combination of Machine Learning algorithms in order to generate multiple types of responses. This feature enables developers to construct chatbots using Python that can communicate with humans and provide relevant and appropriate responses.

How do I become a chatbot developer? ›

The qualifications needed to become a chatbot developer include a degree or equivalent experience with artificial intelligence and machine learning as well as a background in computer programming languages. Most employers prefer applicants who have a bachelor's degree in computer science or a related subject.

How can I build my own bot? ›

Perform the following steps to create your first chatbot:
  1. Create a bot. Go to gupshup.io and login using your Github or Facebook login. ...
  2. Testing your bot. Local testing: You can test your bot locally within IDE itself using our in-built chat widget. ...
  3. Deploy On Prod. ...
  4. Test your bot on Gupshup proxy bot. ...
  5. Publish your bot.

How much does it cost to pay a developer? ›

According to Upwork, freelance developer hourly rates, including web developer cost per hour, are: Web front-end: $60-$85 per hour. Web back-end: $85-$160 per hour. Desktop development: $40-$110 per hour.

How much does a purchase bot cost? ›

Simply put, people use bots to buy bots. However, most people are getting bots from resale or restocks. Usually, you can get a bot from $1,000-$8,000.

How much do freelance developers charge per hour? ›

All in all, we found that the average hourly rates for freelance developers fall between $60-100 for developers. Whether the median, and average hourly rates, are $60-80 or $80-100 varies by language, geographical location, or level of expertise.

What are the 7 steps to create a chatbot strategy? ›

Let's walk through them in order.
  1. Audience. The first key to a successful strategy is to profile your ideal customers. ...
  2. Goal. To define the purpose or goal for your chatbot strategy, begin with the end in mind. ...
  3. Performance. ...
  4. Key Intents. ...
  5. Storytelling. ...
  6. Platform Strengths: ...
  7. Feedback.

How much does an Instagram bot cost? ›

Pricing (1 account)

Instagram Bot: $15/month. Auto DM: $10/month. Comment Tracker: $10/month. Post Scheduler: $10/month.

How much does a telegram bot cost? ›

How much does a Telegram chatbot cost?
Chatbot builderFree plan available?Price per 1000 messages
SnatchbotYes$30 per month
TrengoYes$28,50 per month
UbisendNo$417,16 per month
XeniooYes$36,39 per month
5 more rows
5 Apr 2022

Is WhatsApp chatbot free? ›

Getting a WhatsApp chatbot up and running will depend on whether you're using the free WhatsApp Business app or the WhatsApp Business API. While free and relatively easy to configure, the app has its limitations.

Is chatbot AI or ML? ›

Chatbots are a type of conversational AI, but not all chatbots are conversational AI. Rule-based chatbots use keywords and other language identifiers to trigger pre-written responses—these are not built on conversational AI technology.

Is chatbot AI or automation? ›

Chatbots, are a major innovation in the field of AI – a highly responsive, interactive and engaging personality which emulates human conversations using AI techniques and resolves customer issues or needs anytime, with the ease of a chat. In most cases, Chatbots use messenger apps to converse with customers.

Are chat bots successful? ›

Used as a targeted tool, chatbots can increase engagement up to 90% and sales by 67%. In 2020, 57% of businesses said conversational bots deliver substantial ROI for minimal effort.

Can I sell my chatbot? ›

Selling your Chatbot to a Business. There are a couple of ways you can sell a bot to a company. You can either create a bot for a specific industry and then seek out interested companies in that industry, but this may be a bit risky since you are less sure of having a buyer.

Do chatbots need machine learning? ›

As the name implies, NLP or Human Language Processing is the technology that enables the understanding and analysis of the large volumes of linguistic data that bots receive. However, to fully work, chatbots need something more. It's crucial that the machine can learn automatically from this data.

What is the cost of Google chat? ›

Individuals can use the no charge version of Meet which includes video meetings for up to 100 participants for up to 24 hours. How much does Chat cost? Chat is also available at no cost for individuals with Google accounts.

Are Facebook chatbots free? ›

Yes, Botsurfer is free up to 10 trigger keywords and 3 conversation scenario sequences. This free plan comes with unlimited conversations and subscribers. For a full-fledged Facebook chatbot builder check out our Business plan features and pricing.

Does API AI cost money? ›

The API service is free. Yes, totally free! In fact, it's so free that no pricing plans exist.

How much does it cost to hire a bot developer? ›

– The Exact Chatbot Development Cost

Seeing the work that goes into developing a chatbot, the approximate chatbot cost that comes for development of your bot is in the range of $25,000 to $30,000. The cost range includes the design, development, and integration part of the whole chatbot development framework.

Is it hard to create chatbot? ›

Coding a chatbot that utilizes machine learning technology can be a challenge. Especially if you are doing it in-house and start from scratch. Natural language processing (NLP) and artificial intelligence algorithms are the hardest part of advanced chatbot development.

Can you make money building Chatbots? ›

Chatbots can be used to make money with affiliate marketing. When a user interacts with the chatbot and inquires about where to find specific items, you can refer the user to an affiliate link, and if they make a purchase, you can earn an affiliate commission. Fortunately, assistance is available.

Is it easy to create chatbot? ›

Because building a chatbot with code is immensely difficult for people with no development background and limited exposure to coding languages, it's good to research sample chatbot code from expert developers as a jumping-off point for those determined to learn how to build their own bot without help.

How much does it cost to pay a developer? ›

According to Upwork, freelance developer hourly rates, including web developer cost per hour, are: Web front-end: $60-$85 per hour. Web back-end: $85-$160 per hour. Desktop development: $40-$110 per hour.

How much does a purchase bot cost? ›

Simply put, people use bots to buy bots. However, most people are getting bots from resale or restocks. Usually, you can get a bot from $1,000-$8,000.

Are bots profitable? ›

Answer: Trading bots are profitable for as long as you can configure them properly. The best crypto trading bots will obviously make a profit and it is essential to set to test them or have some sort of guarantee first before buying. Then it is essential to learn their working.

Why do most chatbots fail? ›

Most chatbots provide a scalable way to interact with a larger customer base on a 1:1 basis but they fail when they are incapable of leveraging NLP. They are unable to deliver an experience as smooth, efficient, and meaningful as a multi-layered, human-to-human-like conversation does.

Is Python good for chatbot? ›

In the past few years, chatbots in the Python programming language have become enthusiastically admired in the sectors of technology and business. These intelligent bots are so adept at imitating natural human languages and chatting with humans that companies across different industrial sectors are accepting them.

Which chatbot platform is best? ›

Here are the 10 of the best AI chatbot platforms to build the exact right bot for your business.
  1. Lobster by EBI.AI. EBI.AI have created their own advanced conversational AI platform that comes with a free trial. ...
  2. ProProfs Chat. ...
  3. Chatfuel. ...
  4. MobileMonkey. ...
  5. Aivo. ...
  6. ItsAlive. ...
  7. Imperson. ...
  8. Pandorabots.
12 Sept 2022

How much do chatbot designers make? ›

How much does a Chatbot Conversation Designer make? As of Sep 23, 2022, the average annual pay for a Chatbot Conversation Designer in the United States is $93,468 a year. Just in case you need a simple salary calculator, that works out to be approximately $44.94 an hour.

How do I become a chatbot developer? ›

The qualifications needed to become a chatbot developer include a degree or equivalent experience with artificial intelligence and machine learning as well as a background in computer programming languages. Most employers prefer applicants who have a bachelor's degree in computer science or a related subject.

What are the 7 steps to create a chatbot strategy? ›

Let's walk through them in order.
  1. Audience. The first key to a successful strategy is to profile your ideal customers. ...
  2. Goal. To define the purpose or goal for your chatbot strategy, begin with the end in mind. ...
  3. Performance. ...
  4. Key Intents. ...
  5. Storytelling. ...
  6. Platform Strengths: ...
  7. Feedback.

Is chatbot AI or ML? ›

Chatbots are a type of conversational AI, but not all chatbots are conversational AI. Rule-based chatbots use keywords and other language identifiers to trigger pre-written responses—these are not built on conversational AI technology.

Does chatbot use AI or ML? ›

Chatbots are often associated with Artificial Intelligence (AI). This happens because AI gives them the ability to handle requests without the need for human intervention. However, some chatbots don't have AI and, as such, are more basic.

Does chatbot require coding? ›

With no coding necessary, businesses can automate their customer experiences with a graphical Bot Builder that makes it easy to create workflows for sales, customer service, and other departments. Multiple bots can be used on the same website and managed within a single Wotnot account.

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