Setting Up Chatbot Variables (2022)

Variable Name

Description

Academic Advising Forms URL

What is the URL where your forms are located?

Academic Advising Homepage URL


What is the URL of the main web page that contains academic advising information?

Academic Advisor Terminology

What terminology do you use for your academic advisors (academic advisor, academic counselor, counselor, success coach, etc)

Learning Management System Name

If your students access or manage your services through a student portal like a Learning Management System (LMS), what is the name of that system?

Learning Management System URL

If your students access or manage your services through a student portal like an LMS, what is the URL where they access that system?

Admissions Application Portal Link

Will automatically populate once Admissions Application Portal Name and Admissions Application Portal URL are completed

Admissions Application Portal Name

What is the name of the portal where your admissions application is located (if you have one)?

Admissions Application Portal URL

What is the main URL where your admissions application is located?

Admissions Counselor Terminology

How does your school refer to an Admissions Counselor (ex: Recruitment Counselor, Admissions Counselor, Admissions Advisor)

Admissions Deadlines URL

What is the URL where your Admissions deadlines are listed?

Admissions Forms URL

What is the URL where your Admissions forms are located?

Admissions Homepage URL

Office Homepage URL

Graduate Admissions Application Name

Name of admissions application for graduate students, if specified.

Graduate Admissions Application URL

What is the URL where the GRADUATE admissions application is located?

Graduate Admissions URL

What is the URL of the main GRADUATE admissions web page?

Housing (Admissions) URL

What is the URL of the housing website?

International Admissions Sentence

This variable will automatically populate when the International Admissions URL is filled.

International Admissions URL

If you have a separate web page that has Admissions information for international students, what is that URL?

Orientation URL

What is the URL of the Orientation website?

Undergrad Admissions Application Name

Name of admissions application for undergraduate students, if specified.

Undergrad Admissions Application Sentence

This variable with automatically populate when the Undergrad Admissions Application name and URL variables are filled.

Undergrad Admissions Application URL

What is the URL where the UNDERGRADUATE admissions application is located?

Undergrad Admissions URL

What is the URL of the main UNDERGRADUATE admissions web page?

Athletic Donation URL

What is the URL where donations are solicited/collected?

Athletic Facilities URL

What is the URL where information about athletic facilities is located?

Athletic Fan URL

What is the URL where fan information is located (i.e. fan clubs)?

Athletic Multimedia URL

What is the URL where multimedia information is located (i.e. television broadcasts)?

Athletic Recruiting URL

What is the URL where recruiting information is located?

Athletic Schedule URL

What is the URL where game schedules are located?

Athletic Store URL

What is the URL where store information is located (i.e. where team apparel can be purchased)?

Athletic Tickets URL

What is the URL that contains information about how/where tickets can be purchased?

Athletics Homepage URL

What is the homepage for the athletics department?

Athletic Training/Sports Medicine Homepage URL

What is the URL that contains information about Athletic Training and/or Sports Medicine?

Billing Advisor Terminology

Do your Billing Advisors have a specific name?

Billing Homepage URL

What is the homepage URL for Billing/Bursars/Student Accounts?

Billing Portal Link

This variable will automatically generate when the Billing Portal Name and URL are populated.

Billing Portal Name

What is the name of the portal where students log in to view their bill?

Billing Portal URL

What is the URL of the portal where student log in to view their bill?

Direct Deposit Terminology

This variable will automatically generate once the Direct Deposit URL is populated.

Direct Deposit URL

What is the URL of the web page that describes direct deposit (terms, how to sign up, etc.)?

Payment Plan URL

What is the URL of the web page that describes your payment plan?

Third Party Refund Vendor Name

If you use a third party vendor to process refunds, what is the name of that vendor (i.e. BankMobile)?

Third Party Refund Vendor URL

If you use a third party vendor to process refunds, what is the URL of the web page that describes that vendor's services?

Tuition & Fees Sentence

This variable will automatically generate once the Tuition & Fees URL is populated.

Tuition & Fees URL

What is the URL of the web page that describes your tuition and fees?

Bookstore Homepage Link

What is the homepage URL for the Bookstore?

CalWORKS Advisor

What are CalWORKS advisors called at your institution?

CalWORKS Forms Link

If you have a website that hosts CalWORKs forms, please provide that URL here.

CalWORKS Office Homepage

If you do not have a dedicated web page for CalWORKs, enter the URL of the page that contains CalWORKs information.

EOPS Forms Link

If you have a website that hosts EOPS/CARE forms, please provide that URL here.

EOPS Office Advisor

What are EOPS/CARE advisors called at your institution?

EOPS Office Homepage

If you do not have a dedicated web page for EOPS/CARE, enter the URL of the page that contains EOPS/CARE information.

Foster Youth Forms Link

If you have a website that hosts Foster Youth forms, please provide that URL here.

Foster Youth Office Advisor

What are Foster Youth advisors called at your institution?

Foster Youth Office Homepage

If you do not have a dedicated web page for Foster Youth, enter the URL of the page that contains Foster Youth information.

Career Services Advisor

What are Career Services advisors called at your institution?

Career Services Website URL

What is the homepage URL for Career Services?

Internships Information URL

What is the URL of the webpage that hosts your internships information and/or postings?

Student Jobs Information URL

What is the URL of the webpage that hosts your student jobs information and/or postings?

Counseling Services Advisor

What are Counseling Services advisors called at your institution?

Counseling Services After Hours URL

If you have a webpage on your site that hosts information about your extended or after hours availability, please provide that URL here.

Counseling Services Scheduling URL

If you have a webpage on your site that hosts information about appointment scheduling, including an online scheduling tool, please provide that URL here.

Counseling Services Website URL

What is the homepage URL for Counseling Services?

Disability Services Advisor

What are Disability Services advisors called at your institution?

Disability Services Scheduling

If you have a webpage on your site that hosts information about appointment scheduling, including an online scheduling tool, please provide that URL here.

Disability Services Website

If you do not have a main web page for Accessibility/Disability Services, enter the URL for the page that contains Accessibility/Disability Services information.

Financial Aid Advisor Terminology

What are Financial Aid advisors called at your institution?

Financial Aid Homepage URL

What is the homepage URL for Financial Aid?

Max Time Frame Measurement Terminology

This variable provides a dropdown.

Quantitative SAP Measurement Terminology

This variable provides a dropdown.

SAP Academic Plan Terminology

This variable provides a dropdown.

SAP Appeal Form Terminology

This variable provides a dropdown.

SAP Policy URL

What is the URL where your Satisfactory Academic Progress (SAP) Policy is located?

SAP Probation Terminology

This variable provides a dropdown.

SAP Suspension Terminology

This variable provides a dropdown.

SAP Warning Terminology

This variable provides a dropdown.

Cost of Attendance Sentence

This variable will automatically generate once the URL variable is populated.

Cost of Attendance URL

Where can information about Cost of Attendance be found?

FERPA Sentence

This variable will automatically generate once the URL variable is populated.

FERPA URL

If you have a webpage on your site that hosts FERPA information, please provide that URL here.

Financial Aid FAQs URL

If you have a webpage on your site that addresses Financial Aid FAQ, please provide that URL here.

Financial Aid Forms Sentence

This variable will automatically generate once the URL variable is populated.

Financial Aid Forms URL

If you have a webpage on your site that hosts forms for Financial Aid, please provide that URL here.

Financial Literacy Sentence

This variable will automatically generate once the URL variable is populated.

Financial Literacy URL

If you have a webpage for Financial Wellness on your website or you can link to the Financial Wellness area of the Video Portal here.

GetSAP URL

If you have the GetSAP product, please provide the URL here.

Graduate Student Aid URL

If you have a webpage specifically for Graduate Students, please provide that URL here.

Grants URL

Where can information be found about Grants?

How to Apply for Financial Aid Sentence

This variable will automatically generate once the URL variable is populated.

How to Apply for Financial Aid URL

If you have a webpage specifically that details the steps for How to Apply for Financial Aid, please provide that URL here.

Important FA Dates Sentence

This variable will automatically generate once the URL variable is populated.

Important FA Dates URL

Where can information be found about Important Financial Aid dates?

Loans URL

Where can information be found about Loans?

Net Price Calculator URL

If you have a webpage on your site with a Net Price Calculator, please provide that URL here.

Outside Scholarships URL

If you have a webpage on your site that has information about Outside Scholarships, please provide that URL here.

Private Loans Sentence

This variable will automatically generate once the URL variable is populated.

Private Loans URL

Where can information be found about Private Loans?

Scholarships Sentence

This variable will automatically generate once the URL variable is populated.

Scholarships URL

Where can information be found about Scholarships?

Special Circumstances Sentence

This variable will automatically generate once the URL variable is populated.

Special Circumstances URL

Where can information be found about Special Circumstances?

Types of Aid URL

Where can a list of Types of Financial Aid be found?

Verification Sentence

This variable will automatically generate once the URL variable is populated.

Verification URL

Where can information about Verification be found?

Work-Study Sentence

This variable will automatically generate once the URL variable is populated.

Work-Study URL

Where can information about Work-Study be found?

Academic Calendar Terminology

How does your institution refer to their Academic Calendar?

Academic Dismissal Terminology

What is Academic Dismissal called?

Chatbot Name

This variable will automatically populate based on information provided in the General setup form.

Course Measurement Terminology

This variable provides a dropdown.

Enrollment Period Terminology

This variable provides a dropdown.

Non-Traditional Student Terminology

How does your institution refer to Non-Traditional Students?

School Name

This variable will automatically populate based on information provided in the General setup form.

Student Portal Link

This variable will automatically generate once the name and URL are populated.

Student Portal Name

How do you refer to the student portal that your students log in for student information like email, announcements, course registration, etc.?

Student Portal URL

Please provide the web address for your student portal.

College Catalog Link

This variable will automatically generate when College Catalog Name and College Catalog Name are populated.

College Catalog Name

What is the name of the College Catalog?

College Catalog URL

What is the College Catalog URL?

Graduate College Catalog Name

What is the name of the GRADUATE College Catalog?

Graduate College Catalog URL

What is the GRADUATE College Catalog URL?

Undergrad College Catalog Name

What is the name of the UNDERGRADUATE College Catalog?

Undergrad College Catalog URL

What is the UNDERGRADUATE College Catalog URL?

Student Employment Sentence

This variable will automatically generate when the URL variable is populated.

Student Employment URL

What is the URL for Student Employment information?

Tuition Refund Schedule Sentence

This variable will automatically generate when the URL variable is populated.

Tuition Refund Schedule URL

What URL contains information about the Tuition Refund Schedule?

Veterans Sentence

This variable will automatically generate when the URL variable is populated.

Veterans URL

What URL contains information for Veterans?

Academic Calendar Sentence

This variable will automatically generate when the URL variable is populated.

Academic Calendar URL

What is the URL for the Academic Calendar?

COVID-19 Sentence

This variable will automatically generate when the URL variable is populated.

COVID-19 URL

What URL contains information about COVID-19?

Health After Hours URL

If you have a webpage on your site that hosts information about your extended or after hours availability, please provide that URL here.

Health Center Pharmacy URL

If you have a webpage on your site that hosts information about your campus pharmacy services, please provide that URL here.

Health Center Website URL

What is the homepage URL for the Health Center?

Health Forms URL

If you have a webpage on your site that hosts forms relevant to Health Services, please provide that URL here.

Health Insurance URL

If you have a webpage on your site that hosts information about Student Health Insurance, please provide that URL here.

Dining Homepage URL

What is the homepage URL for Dining Services?

Housing Deadlines URL

If youhave a webpage on your site that hosts deadlines for Housing, please provide that URL here.

Housing Forms URL

If you have a webpage on your site that hosts Housing forms, please provide that URL here.

Housing Homepage URL

What is the homepage URL for Housing?

Meal Plan URL

If you have a webpage on your site that hosts information about meal plans, please provide that URL here.

Off-Campus Housing URL

If you have a webpage on your site with information about off-campus housing, please provide that URL here.

Benefits Contact Link

What is the best contact information for students who have questions about benefits that the chatbot cannot answer?

Benefits Contact Phone Number

What is the best contact information for students who have questions about benefits that the chatbot cannot answer?

Benefits Counselor Terminology

How does your institution refer to a Benefits Counselor?

Benefits Homepage URL

What is the main homepage with information about benefits?

Benefits Portal Link

This variable will automatically generate once the name and URL variables are populated.

Benefits Portal Name

What is the name of your benefits portal?

Benefits Portal URL

What is the URL of your benefits portal?

Employment Homepage URL

What is the URL of your employment homepage?

Human Resources Homepage

What is the homepage URL for Human Resources?

Jobs Portal Link

This variable will automatically generate once the name and URL variables are populated.

Jobs Portal Name

What is the name of your portal where job applicants apply for open positions?

Jobs Portal URL

What is the URL of your portal where job applicants apply for open positions?

New Employee Homepage URL

What is the URL of your new employee homepage?

Payroll Portal Link

This variable will automatically generate once the name and URL variables are populated.

Payroll Portal Name

What is the name of your portal where staff view payroll information?

Payroll Portal URL

What is the URL of your portal where staff view payroll information?

Position Management Portal Link

This variable will automatically generate once the name and URL variables are populated.

Position Management Portal Name

If you have a position management portal (where staff manage open positions) that is separate from your jobs portal (where job applicants apply for open positions), what is the name of that portal?

Position Management Portal URL

If you have a position management portal, what is the URL of that portal?

Staff Handbook URL

What is the URL where your staff handbook is located?

IT Homepage

What is the homepage URL for the IT Department/IT Help Desk?

IT Ticketing System Link

What is the URL of the web page where students can access your IT ticketing system?

IT Ticketing System Name

What is the name of your IT ticketing system?

International Programs Advisor Terminology

What is the advisor called who works with International Programs?

International Programs Homepage

What is the URL of the main web page that contains information for students about International Programs?

International Programs Orientation Link

If you have a new student orientation specifically for international students, please enter the URL for your web page that contains information about that orientation.

Study Abroad Advisor Terminology

What is the advisor called who works with Study Abroad programs?

Study Abroad After Hours Link

If you offer "after hours" support, what is the URL of the web page that contains applicable information?

Study Abroad Forms Link

If you have forms related study abroad, what is the URL of the web page where students can access those forms?

Study Abroad Homepage

What is the URL of the main web page that contains information on your Study Abroad program?

Study Abroad Portal Name

If you have portal where students can access their personal study abroad information, what is the name of that portal?

Study Abroad Portal URL

If you have portal where students can access their personal study abroad information, what is the URL of the web page where that portal is located?

Study Abroad Program Link

This variable will automatically generate once the name and URL variables are populated.

Libraries Homepage URL

What is the homepage URL for the Library?

Mailing Homepage URL

What is the homepage URL for Mailing Services?

Name of Orientation Day

How do you refer to your Orientation on your website (e.g. Orientation, New Student Welcome)?

Orientation Advisor Terminology

Is there a specific name for the advisors who work with Orientation?

Orientation Dates URL

If you have a webpage on your site that hosts information about Orientation Dates, please provide that URL here.

Orientation Forms URL

Ifyou have a webpage on your site that hosts Orientation forms, please provide that URL here.

Orientation Homepage URL

If you have a webpage on your site that hosts information about Orientation registration and/or an Orientation registration form, please provide that URL here.

Orientation Link

This variable will automatically generate once the name and URL variables are populated.

Orientation Portal Name

What do you call the Orientation Portal?

Orientation Portal URL

What is the URL for the Orientation Portal?

Orientation Registration URL

Do you have a portal where students can register for or manage information for Orientation?

Orientation What To Bring URL

If you have a webpage on your site that hosts information about what to bring to Orientation, please provide that URL here.

Outreach Homepage Link

What is the homepage URL for Outreach?

Parking Forms Link

If you have a webpage that hosts Parking forms (e.g. Parking citation appeal form), please list that URL here.

Parking Homepage

What is the URL of the main web site that contains information on Parking and Transportation?

Parking Portal Link

This variable will automatically generate once the name and URL variables are populated.

Parking Portal Name

What is the name of the student portal that manages parking information?

Parking Portal URL

What is the URL of the web page where students access the portal to manage their parking information?

Recreational Center Homepage URL

What is the homepage URL for the Recreational Center?

Recreational Center Membership Policy

If you have a webpage on your site that hosts the membership policy for your recreation center, please provide that URL here.

Recreational Center Membership Webpage

If you have a webpage on your site that hosts information about membership types and benefits, please provide that URL here.

Recreational Center Pricing

If you have a webpage on your site that hosts pricing/costs of the recreation center membership and/or amenities, please provide that URL here.

Recreational Center Scheduling

If you have a webpage on your site that hosts scheduling information when the various facilities or amenities are available for member use, please provide that URL here.

Degree Audit Terminology

How does your institution refer to a degree audit?

Degree Audit URL

What is the URL where students request a degree audit?

Registrar Forms Sentence

This variable will automatically generate once the name and URL variables are populated.

Registrar Forms URL

What is the URL where students access forms related to your office?

Registrar Homepage

What is the homepage URL for the Registrar?

Registration Advisor Terminology

Is there a specific name for an advisor who works with registration?

Registration Period Terminology

How does your institution refer to the registration period?

Registration Sentence

This variable will automatically generate once the Registration Period and Registration URL variables are populated.

Registration URL

What is the URL where students find information about registering for classes?

Transcript Terminology

How does your institution refer to transcripts?

Transcripts Sentence

This variable will automatically generate once the Transcripts Terminology and Transcripts URL variables are populated.

Transcripts URL

What is the URL where students can request a transcript?

Student Employ Homepage

What is the homepage URL for Student Employment?

SLLA Government Homepage

If you have student government, what is the URL of your web page that contains information that students need to know about student government?

SLLA Greek Homepage

If you have programs related to Greek Life, what is the URL of your web page that contains information that students need to know about Greek Life?

SLLA Homepage

What is the homepage URL for Student Life?

SLLA Library Homepage

What is the homepage URL for the Library?

SLLA Rec Center Homepage

If you have a Rec Center, what is the homepage URL for the Rec Center?

Testing Services Homepage URL

What is the homepage URL for Testing Services?

Grievance Procedure Link

What is the URL of the webpage where your grievance procedure/policy is located (if applicable)?

Grievance Procedure Title

What is the name of your institution’s Grievance Procedure?

Sexual Misconduct Policy Link

What is the URL of the web page where your sexual misconduct policy is located (if applicable)?

Sexual Misconduct Policy Title

What is the name of your institution’s Sexual Misconduct Policy?

Student Code of Conduct Link

What is the URL of the web page where your student code of conduct is located (if applicable)?

Student Code of Conduct Title

What is the name of your institution’s Student Code of Conduct?

Title IX Homepage

What is the URL of the web page that contains information about Title IX?

Title IX Officer

What is a Title IX Officer called at your institution?

TRIO Homepage URL

What is the homepage URL for TRIO?

TRIO SSS Homepage URL

Where can TRIO SSS information be found?

TRIO Upward Bound Homepage URL

Where can TRIO Upward Bound information be found?

Tutoring Homepage URL

What is the homepage URL for Tutoring?

Workforce Development Homepage Link

What is the homepage URL for Workforce Development?

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