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CUCKOO+ Mobile App FAQs
General Questions
What is this new CUCKOO+ mobile app all about?
The ALL-NEW CUCKOO+ mobile app is a customer-exclusive membership mobile app upgraded on the 1st of August 2021 to deliver greater user experiences and introduce greater perks!
It includes exclusive user features to allow all CUCKOO and WonderKlean customers to manage each product/service purchase more conveniently and earn exciting rewards!
Who can register?
The CUCKOO+ mobile app is a customer-exclusive membership mobile app.
Only customers* who have purchased at least 1 CUCKOO product / WonderKlean service can register.
*No limit to the time of purchase. Whether you’re a customer from 2014 or 2021, as long as you are or have been a CUCKOO / WonderKlean customer, you will be able to register.
Where can we download the CUCKOO+ mobile app?
The CUCKOO+ mobile app is downloadable via Google Play / Apple App Store / Huawei AppGallery.
If you have previously downloaded the old CUCKOO+ mobile app (before the 1st of August 2021), do update to the latest version (CUCKOO+ Version 5.1.3) via Google Play / Apple App Store / Huawei AppGallery.
Google Play: https://bit.ly/3eZLcMo
Apple App Store: https://apple.co/3BQ1G6g
Huawei AppGallery: https://bit.ly/3ync1Vr
Registration
Where do I begin and how do I register?
The CUCKOO+ mobile app has recently been upgraded and launched on the 1st of August 2021 to deliver greater user experiences and introduce greater perks!
To begin and register:
a. Download/update the CUCKOO+ mobile app via Google Play / Apple App Store / Huawei AppGallery (Search ‘CUCKOO+’).
b. Click “Register” for registration.(existing/old users from the old CUCKOO+ mobile app must also register as part of an upgraded security feature to further safeguard your information).
c. Fill in your details. The NRIC and mobile number must match the information used to purchase a CUCKOO product / WonderKlean service previously.
d. Create a new password.
e.Read and acknowledge the Terms & Conditions.
f. An Authentication Code will be sent to the registered mobile number. Fill in and click submit.
g. You’re all set! Proceed to login to explore the new world of next-level features.
Help! I can't login after updating / downloading!
Don’t wory! If you have recently downloaded / updated your CUCKOO+ mobile app to the latest version (Version 5.0), please register again to login into the new mobile app (yes, even if you’ve already had an account / registered with the old CUCKOO+ mobile app).
The requirement to register again is part of our upgraded security feature to further safeguard your information.
I have registered with the OLD CUCKOO+ mobile app previously. Must I register again?
Yes! After updating / downloading the latest CUCKOO+ mobile app (Version 5.1.3), you must register again to login into the new mobile app (yes, even if you’ve already had an account / registered with the old CUCKOO+ mobile app).
The requirement to register again is part of our upgraded security feature to further safeguard your information.
Why must I register again?
The mandatory registration in this new update is part of our newly introduced security feature to further safeguard your information.
I can't register. Why?
The CUCKOO+ mobile app is a customer-exclusive membership mobile app. Only customers who have purchased at least 1 CUCKOO product / WonderKlean service can register.
If you are a customer, the registration info (NRIC & mobile number) you entered must be the same as the ones used for your previous purchase(s).
Help! I have trouble registering. I can't remember the information I used to purchase a CUCKOO product / WonderKlean service previously.
Don’t worry. If you are facing any difficulty, just contact our Customer Service Representative for further assistance. We are reachable via:
a. Email at info@CUCKOO.com.my
b. CUCKOO AI Chatbot at www.CUCKOO.com.my
c. Drop us a message via our official social media pages
d. Careline at 1-800-88-8181 (from Monday to Friday [9am – 6pm], Saturday [9am – 1pm] excluding Public Holidays).
Our friendly Customer Service Representative will be guiding you through your registration with the CUCKOO+ mobile app.
If I register again, will all my CUCKOO+ reward points be missing / forfeited?
With the launch of the upgraded CUCKOO+ mobile app on the 1st of August 2021 and end of the ‘Clear-My-Points’ campaign on the 31st of July 2021, all unclaimed CUCKOO+ reward points has been forfeited.
However, if you have registered an account with the old CUCKOO+ mobile app previously, your unclaimed CUCKOO+ reward points for product(s) purchased / payment(s) made from May 2021 onwards** will be added into this new CUCKOO+ mobile app.
If this is your first time registering with the CUCKOO+ mobile app, you will receive points for your product(s) purchased / payment(s) made six month prior to your registration.
*New CUCKOO+ rewards points will be updated on the 15th of every month. (E.g. If payment is made on the 15th of August to the 14th of September, your new CUCKOO+ reward points will only be reflected / updated on the 15th of September.)
**Limited to a maximum of 6 months worth of unclaimed points from month of registration [register anytime from August – October 2021, unclaimed points from May 2021 will be returned; register in November 2021, unclaimed points from June 2021 will be returned (limited to 6 months)].
Must I be a CUCKOO / WonderKlean customer to register?
Unfortunately yes. The CUCKOO+ mobile app is a customer-exclusive membership mobile app.
Only customers* who have purchased at least 1 CUCKOO product / WonderKlean service can register.
*No limit to the time of purchase. Whether you’re a customer from 2014 or 2021, as long as you are or have been a CUCKOO / WonderKlean customer, you will be able to register.
App Features
What are the main features of the CUCKOO+ mobile app?
The all-new CUCKOO+ mobile app has been upgraded for greater convenience and with enhanced security!
Through the latest CUCKOO+ mobile app, you can:
a. Schedule your service appointment for your CUCKOO product(s) / WonderKlean service(s) on-the-go.
b. Verify the appointed service personnel through a QR code.
c. Check / Manage your CUCKOO / WonderKlean order(s).
d. View and pay bills instantly.
e. Earn reward points and redeem exclusive rewards.
f. Be informed of the latest promotions for CUCKOO & WonderKlean.
g. Get instant support with our CUCKOO AI Chatbot.
How can I schedule a service appointment?
Now, with the latest CUCKOO+ mobile app, you can schedule your service appointment more conveniently!
All you need to do to is:
a. Click on the ‘Schedule Appointment’ button on the homepage.
b. Click on your CUCKOO product(s) / WonderKlean service(s).
c. Schedule a date & time.
d. Confirm your appointment!
What do I do if I need to reschedule / cancel my service appointment?
Don’t worry. With the latest CUCKOO+ mobile app, rescheduling or canceling your service appointment is really easy!
All you need to do to is:
a. Click on the ‘Schedule Appointment’ button on the homepage.
b. Click on your CUCKOO product(s) / WonderKlean service(s).
c. Click ‘Reschedule / Cancel’*.
d. Schedule a new date & time.
e. Confirm your new appointment!
*Rescheduling / Cancellation on the CUCKOO+ mobile app can only be done 3 days before the scheduled service appointment. For further assistance, kindly get in contact with our Customer Service Representation via our CUCKOO AI Chatbot on www.CUCKOO.com.my and CUCKOO+ mobile app or our Careline at 1-800-88-8181(from Monday to Friday [9am – 6pm], Saturday [9am – 1pm] excluding Public Holidays).
How can I double check when is my service appointment?
Opps, if you’ve forgotten when you have scheduled your service appointment:
a. Click ‘Appointment’ on the bottom bar of your CUCKOO+ mobile app homepage.
b. Click on your CUCKOO product(s) / WonderKlean service(s).
c. The service card with all the appointment details will then appear.
Can I track my past service appointment records?
Of course you can!
Just click ‘Appointment’ on the bottom bar of your CUCKOO+ mobile app.
Then select ‘Completed’ to view your past service appointment records.
Why can't I schedule a service appointment?
For now, the service appointment can only be scheduled from the 25th of the month before your next service(s) is due.
For example, if your next service is only due in September, you will not be able to schedule an appointment before the 25th of August. You can only schedule the appointment from the 25th of August onwards.
What is the 'Scan' button for? / How do I verify the service personnel through the 'Scan' button?
The QR code scanner is part of our upgraded feature to ensure greater security for all customers.
Now, you can verify the authenticity of the service personnel who attends your service appointment by:
a. Requesting for the service personnel’s QR code.
b. Click ‘Scan’ on the bottom bar of your CUCKOO+ mobile app to scan the service personnel’s QR code.
Upon scanning, the authenticity of the service personnel will be verified to provide a greater peace-of-mind and assurance to your safety.
How do I know if I have outstanding bills? / Where can I check my outstanding bills?
In the latest CUCKOO+ mobile app, your outstanding bills will be displayed on the mobile app’s homepage!
How can I view / download my bill(s) / receipt(s) for my payment(s)?
To view / download your bills / receipts, follow the steps below:
a. Click “View Orders” on the CUCKOO+ mobile app’s homepage.
b. Choose & click on the product(s) / service(s) you wish to review.
c. Click the “…” symbol at the top right corner.
d. Choose “View Payment”.
e. Select the date on which payment was made for the receipt.
f. Your receipt will be displayed for viewing or downloading
(click on the download button on the top right corner to download).
How can I manage my CUCKOO product(s) / WonderKlean service(s)?
To manage your CUCKOO product(s) / WonderKlean service(s), click on ‘View Orders’ on the CUCKOO+ mobile app homepage, and all your CUCKOO product(s) / WonderKlean service(s) will be displayed on this page.
Click on each of the CUCKOO product / WonderKlean service to get more information about your order or purchase!
How can I pay my outstanding bill(s)?
Making payment is more convenient and safer with the new CUCKOO+ mobile app.
Just click on the ‘Amount Due’ tab on the CUCKOO+ mobile app homepage, then click ‘Pay Now’ to proceed for payment*!
The balance / outstanding value will be updated and reflected on the CUCKOO+ mobile app within an hour upon each successful payment.
*Note: As part of an intergrated security measure, you’ll be required to undergo an eKYC verification (for identity verification with their NRIC) before you are able to make any payment.
Points & Rewards
Will I lose all my CUCKOO+ reward points after upgrading to the latest CUCKOO+ mobile app (Version 5.1.3)?
With the launch of the upgraded CUCKOO+ mobile app on the 1st of August 2021 and end of the ‘Clear-My-Points’ campaign on the 31st of July 2021, all unclaimed reward points has been forfeited.
However, if you have registered an account with the old CUCKOO+ mobile app previously, your unclaimed CUCKOO+ reward points for product(s) purchased / payment(s) made from May 2021 onwards** will be added into this new CUCKOO+ mobile app.
If this is your first time registering with the CUCKOO+ mobile app, you will receive points for your product(s) purchased / payment(s) made six month prior to your registration.
*New CUCKOO+ rewards points will be updated on the 15th of every month. (E.g. If payment is made on the 15th of August to 14th of September, your new CUCKOO+ reward points will only be reflected / updated on the 15th of September.)
**Limited to a maximum of 6 months worth of unclaimed points from month of registration [register anytime from August – October 2021, unclaimed points from May 2021 will be returned; register in November 2021, unclaimed points from June 2021 will be returned (limited to 6 months)].
Where can I view my CUCKOO+ reward points?
To view your points in this newly upgraded CUCKOO+ mobile app, click on ‘My Rewards’ on the mobile app’s homepage.
Your current CUCKOO+ reward points balance will be displayed at the bottom of the page.
How can I earn the CUCKOO+ reward points?
It’s extremely easy to earn the CUCKOO+ reward points. You can earn these reward points through:
a. Outright product / service purchase: 1 CUCKOO+ reward point for every RM1.
b. Rental plan / CUCKOO GOOODPLAN: 100 CUCKOO+ reward points for every payment made on-time.
c. Service Appointment: 900 CUCKOO+ reward points when you schedule a new service appointment on the CUCKOO+ mobile app.
d. Customer ‘Service Quality Check’ (SQC Survey): 700 CUCKOO+ reward points when you complete the SQC after the periodic service (Natural Care Service [NCS]).
*New CUCKOO+ rewards points will be updated on the 15th of every month. (E.g. If payment is made on the 15th of August to 14th of September, your new CUCKOO+ reward points will only be reflected / updated on the 15th of September.)
Will my CUCKOO+ rewards points expire?
Unfortunately, all unclaimed / unredeemed CUCKOO+ reward points will be forfeited THREE (3) YEARS after its issuance.
Will I receive my CUCKOO+ reward points immediately?
New CUCKOO+ rewards points will be updated on the 15th of every month.
(E.g. If payment is made on the 15th of August to 14th of September, your new CUCKOO+ reward points will only be reflected / updated on the 15th of September.)
How can I view the rewards for redemption?
To browse through the available exclusive rewards, click on ‘My Rewards’ on the CUCKOO+ mobile app homepage for the list of redeemable rewards.
Happy browsing!
How can I redeem the rewards on the CUCKOO+ mobile app?
Once you have selected your desired reward on the ‘My Rewards’ page, click ‘Redeem Now’, proceed to confirm your details and checkout!
Your redemption will be processed promptly and you will be able to track the redemption status on the ‘My Redemptions’ tab.
Further Assistance Required
Help! I am having trouble navigating / using the CUCKOO+ mobile app.
Don’t worry. If you are facing any difficulty, just contact our Customer Service Representative for further assistance. We are reachable via:
a. Email at info@CUCKOO.com.my
b. CUCKOO AI Chatbot at www.CUCKOO.com.my / on the CUCKOO+ mobile app
c. Drop us a message via our official social media pages
d. Careline at 1-800-88-8181 (from Monday to Friday [9am – 6pm], Saturday [9am – 1pm] excluding Public Holidays)
Our friendly Customer Service Representative will ever ready to assist you.
CAN’T FIND WHAT YOU’RE LOOKING FOR?
Click on the Live Chat button at the bottom right or you can submit your enquiry in Contact Us form. We will get back to you within 24 hours.
FAQs
How do you reset a cuckoo? ›
Press and hold the filter button for 7 seconds to reset the filter replacement alert.
Can I terminate CUCKOO? ›The full contract for rental is 5 years. That is, the product ownership will be transferred after the 5-year contract. Minimum contract obligation is 3 years. You may choose to continue/upgrade/terminate the rental contract after 3 years without any penalty charges.
How do I report a CUCKOO? ›SERVICE OR COMPLAINT? Call our careline at 1-800-88-8181 if you need to check your service status, relocation, complaint and other matters which you need to feedback to us.
How do you use the Cuckoo app? ›Guide to Cuckoo app - EN - YouTube
What is the difference between cuckoo and coway? ›What's the difference between Coway vs Cuckoo water filters? Whenever it comes to cost, both Cukoo brands are approximately equal in terms of pricing. But due to the twice-monthly operation and massive water filter tank size, the Coway tends to be marginally more costly than the Cuckoo.
What is cuckoo good plan? ›With the CUCKOO GOOODPLAN™, you can own the King Top Water Purifier at a much lower price than the original and save more! Enjoy your supply of filtered water at 3 different temperatures — cold, hot and room temperatures for as low as RM60* per month and get free Natural Care Service every 4 months.
How do you end a cuckoo contract? ›If you are cancelling broadband entirely and not switching, you only need to contact Cuckoo to end the service. Call them on 0203 389 7211.
How do you stop a cuckoo clock? ›In most cases, the cuckoo call can be turned off manually using a switch on the side or underneath the clock case. If the switch for the manual switch-off is in the down position, in most cases the cuckoo will call day and night. To turn the cuckoo call off, flip the switch up.
How long is coway contract? ›Our service team, Coway Lady (CODY) will provide complimentary periodic maintenance service throughout your rental period. The minimum contract is 3 years, but you can rent the product for up to 5 years. After 5 years, no rental payment will be charged and the product will officially belong to you.
Is Cuckoo RO water? ›CUCKOO's Reverse Osmosis filters feature 4-stage filtration: a sediment filter to rid your water of impurities like rust, deposits, particles, moss, and sand, a pre-carbon filter to remove heavy metals, odors, chlorine, and VOCs, a reverse osmosis filter to shed your water of lead, chromium, fluoride, and microbes, and ...
How do you change a cuckoo water filter? ›
How to replace Cuckoo Water purifier Filters - YouTube
Where is cuckoo from? ›The cuckoos are an extremely diverse group of birds with regards to breeding systems. The majority of species are monogamous, but there are exceptions. The anis and the guira cuckoo lay their eggs in communal nests, which is built by all members of the group.
What is cuckoo app? ›Cuckoo is the good mood break app that makes smart habits an easy and fun part of your day.
Is mineral water better than RO water? ›Mineral water has a higher mineral content than regular tap water, whereas reverse osmosis removes many of the natural (and synthetic) minerals, additives and contaminants groundwater collects before making it through to your tap.
Is RO water good for health? ›Recent studies suggest that RO water may be a risk factor for hypertension and coronary heart disease, gastric and duodenal ulcers, chronic gastritis, goitre, pregnancy complications and several complications in new-borns and infants, including jaundice, anaemia, fractures and growth disorders.
Is Coway RO water good for health? ›The Myths and Truth of R.O Water
The truth is, R.O purified water is pure and healthy to drink. Scientifically proven R.O water is pure water and no negative effects for past 60 years of research.
Overall, the South Korean-made Cuckoo water purifier is one of the best countertop alkaline water filters available.
What is cuckoo hot water temperature? ›Instant 100°C hot water for all your needs.
Can you turn a cuckoo clock off at night? ›Most cuckoo clocks have the manual night shut off lever which makes it possible to turn all sounds on and off. Some cuckoo clocks have an automatic night shut off.
How do I know if my cuckoo clock is 8 days? ›
An 8 day cuckoo clock is defined by its internal movement: a one day cuckoo clock requires winding once per day, where an 8-day cuckoo clock runs for approximately one week on a single winding.
How often should I wind my cuckoo clock? ›There are basically two types of movements for cuckoo clocks. The eight-day movement needs to be wound only once a week. You can recognize a clock with eight-day movement by the larger pine cones (weights). A cuckoo clock with one-day movement runs for about 30 hours before you have to wind it again.
How much is coway monthly? ›Now: RM 112/ month.
How long do coway filters last? ›LIFESPAN: 12 MONTHS*
The filter life span indicator will tell you when it's time to change the Max2 filter. Under nor-mal usage, the life span of the Coway Airmega filter is 12 months.
- Rental. A Rental Registration Fee of RM200 and a one-month advance rental payment is all you need to get started. ...
- Outright Purchase. No installation fee is needed and you can opt for a 0% interest instalment for up to 36 months.
- Best Overall: Big Berkey Gravity Fed Water Filter.
- Best Under Sink: Frizzlife Under Sink Water Filter System.
- Best for Faucets: Pur Plus Faucet Mount Water Filtration System.
- Best Whole House: Express Water 3 Stage Whole House Water Filtration System.
- Best Pitcher: Pur Classic 11 Cup Water Filter.
The answer is simply yes. Malaysian tap water is safe and clean to drink, only when it comes straight out of the water treatment plant.
Is purified or filtered water better? ›While these two get confused often, as we have seen, they are not the same. While both types are treated with filtration, purified water goes through an additional purification process. The result is pure water that has a higher purity rating than the filtered water.
How does a cuckoo filter work? ›A cuckoo filter is a compact variant of a cuckoo hash table [21] that stores only fingerprints—a bit string derived from the item using a hash function—for each item inserted, instead of key-value pairs. The filter is densely filled with fingerprints (e.g., 95% entries occupied), which confers high space efficiency.
How does a cuckoo water filter work? ›CUCKOO's Nano+ filters feature 3-stage filtration: a pre-carbon filter to remove heavy metals, odors, chlorine, and VOCs, a mineralizer to add electrolytes, natural calcium and potassium to your water, and finally a Nano+ filter to remove heavy metals and viruses.
What is NCS cuckoo? ›
CUCKOO's air purifiers eliminates up to 99.95% of dust in the air through its technology and advanced filtering system. To preserve the performance of each machine, CUCKOO's Natural Care Service team visits each CUCKOO user every 4 months to conduct the checkpoint system for your peace of mind.
Who owns cuckoo Malaysia? ›CUCKOO International's journey in Malaysia began with Hoe Kian Choon, fondly known as KC Hoe, when he introduced CUCKOO, the South Korean home appliance brand to the country back in October 2014.
Who is CEO of cuckoo? › Is cuckoo good brand? ›In summary, it's a solid high-tech machine with a wealth of features that makes excellent rice, whether jasmine, brown, or sticky. The Cuckoo brand is reputable so you know you're in safe hands.
What is special about cuckoo? ›Cuckoos are well known for laying their eggs in the nests of other birds, called brood parasitism. Some are non-obligate brood parasites, meaning they will put their eggs in nests of the same species or keep them in their own nests.
Who is cuckoo? ›The cuckoo is a family of birds and Cuculidae is considered to be the sole taxon in the order of Cuculiformes. The cuckoo family of birds includes the common or European cuckoo, roadrunners, koels, malkohas, couas, coucals, and anis.
What eats a cuckoo? ›Adult yellow-billed cuckoos are killed by raptors, including Aplomado falcons (Falco femoralis) and red-shouldered hawks (Buteo lineatus). They have also been eaten by a tiger shark (Galeocerdo cuvier).
Why has my cuckoo clock stopped Cuckooing? ›The main causes for the clock not cuckooing are as follows: The latch on the front door has not been removed. The bellow clips have not been taken off the bellows ( These are clips which have the wording 'Pull out' on them) The On/Off lever is in the Off position.
How do you reset the chimes on a cuckoo clock? ›Correcting the Chimes
Press the hour hand at the point it attaches to the clock movement to ensure it is seated completely. Move the minute hand clockwise as many times as needed to get the clock to display the actual time. Pause at each half-hour and hour position to allow the clock to chime naturally.
If your cuckoo clock still doesn't run, then it's time to move the minute hand. Set it back by half an hour, then immediately move it forward to the hour and allow for it to cuckoo. Afterward, set the pendulum so it swings again. In the event that it still doesn't run, try carefully and fully winding the weights.
Why does my cuckoo clock pendulum keeps stopping? ›
One of the most common reasons owners have issues with their coo coo clock stopping is that the mechanical movement of the cuckoo clock is not level. This generally happens when the cuckoo clock is not hung level or straight on the wall.
How do I know if my cuckoo clock is 8 days? ›An 8 day cuckoo clock is defined by its internal movement: a one day cuckoo clock requires winding once per day, where an 8-day cuckoo clock runs for approximately one week on a single winding.
How often should I wind my cuckoo clock? ›There are basically two types of movements for cuckoo clocks. The eight-day movement needs to be wound only once a week. You can recognize a clock with eight-day movement by the larger pine cones (weights). A cuckoo clock with one-day movement runs for about 30 hours before you have to wind it again.
How does a cuckoo clock know how many times to cuckoo? ›How a mechanical movement cuckoo clock works is all a part of the pendulum swinging back and forth at an even beat—one second for every back-and-forth movement—when weights at the bottom of the pendulum drive the movement through gravitational pull.
How do I make my cuckoo clock run faster? ›You can adjust your clock to run faster or slower. To make your clock run faster, unhook the pendulum and slide the pendulum carving up a bit on the pendulum stick; to make the clock run slower, pull the carving down a bit. Reattach the pendulum to the pendulum leader at the base of the clock.
Why does my cuckoo clock only calls once? ›CUCKOO calls only once
Pull up the weights completely. Take off weights, pendulum, and top carved piece (only traditional carved cuckoo clocks).
Count the chimes and gently move the hour hand into the correct position. For example, if the clock chimes three times, move the hour hand to the three. Now, your clock is chiming correctly, but it tells the wrong time. To make this adjustment, wind the minute hand clockwise until it shows the present time.