ConnectWise Control | Pricing Comparison (2023)

UAC control

Elevate a support session to control UAC dialogs.

Multiple monitor support

Select a single monitor or view all monitors during a session.

Remote printing

Print to your local printer from within a remote ConnectWise Control session.

Store/pass credentials

Store and encrypt a single set of credentials within the host client.

Suspend guest input

Remove the guest's keyboard and mouse control.

Blank guest monitor

Obscure the guest monitor for privacy while in a session.

Host pass

Use a license to create temporary access to control a ConnectWise Control support session.

Central toolbox

Share tools amongst all hosts (technicians) to use during ConnectWise Control sessions.

Local toolbox

Store tools on a host's local computer for use during ConnectWise Control sessions.

File transfer

Send files to and from a remote device during a session.

Drag & drop file transfer

Send and receive files and folders by dragging and dropping them into the client window.

Right-click, copy, paste file transfer

Send and receive files using the right-click "Copy" and "Paste" commands to transfer files to and from a remote device.

Annotation

Use annotation tools to mark up a shared screen.

Re-brand images & icons

Change default logos and icons on the Host page, Guest page, and client.

Language localization

Customize your ConnectWise Control Host page, Guest page, and client with your local language.

Add service disclaimers

Display notices and disclaimers to your guest before a ConnectWise Control session.

Role-based security

Manage user permissions by grouping users into roles.

Option to request customer consent

Prompt guest for consent before connecting to a remote device.

Option to bypass consent if user logged off

Grant consent to connect to a remote device if there is no user process running.

AES-256 bit encryption

ConnectWise Control session traffic is automatically encrypted with AES-256 block encryption.

Audit reports

View session activity, including host and guest connections, during a specific time and date range.

Secure session codes

Invite a guest to join a session with a secure, five-digit code.

LDAP integration

Use an existing LDAP server as a user source for a ConnectWise Control instance.

SAML integration

Provide single-sign on access to hosts.

Two-factor authentication

Configure two-factor authentication for hosts to log into the Host page or the Administration page.

OAuth integration

Provide single-sign on access to hosts

Secured with SSL certificate

Instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.

Lock on disconnect

Lock a remote client upon host disconnect.

Brute force prevention

Prevent brute force attacks by configuring password requirements.

Revoke access

Revoke tokens for host passes and authentication sessions.

Android technicianclient

Support guest machines from an Android device.

iOS technician client

Support guest machines from an iOS device.

Support Android mobile guest clients

Support Android devices remotely.

Support iOS mobile guest clients

Support iOS devices remotely.

Surveys

Redirect to a third-party survey site after a support or meeting session is ended.

Extensions

Add additional functionality to your ConnectWise Control instance with extensions and integrations.

Premium extensions

Add premium reporting, diagnostics, and more to your ConnectWise Control instance with premium extensions and integrations.

ConnectWise View™

ConnectWise View engages technicians (coordinators) and their end-users (cameraperson) in real time through a browser-enabled, live stream session.

Knowledge base

Access knowledge base articles and documentation.

Videos & tutorials

View videos and recorded ConnectWise Control tutorials.

ConnectWise Control Access plans

Unlimited users can connect to unattended devices by installing unattended access agents

Features include: